Frequently Asked Questions
How long does delivery take?
We use Royal Mail 48 Hour Tracked for standard delivery. Orders are estimated to arrive within 2–3 days after dispatch.
Is free delivery available?
Yes. We offer free delivery on orders over £35.
What delivery service do you use?
Orders are sent using Royal Mail 48 Hour Tracked.
How much is standard delivery?
Standard delivery is £3 per order for up to 4 pieces.
Do you offer free delivery on a first order?
Yes. A first-order free shipping offer is available.
Can I return an item?
Yes. We offer a 30-day return policy.
Can I exchange an item?
Yes. Exchanges are available within 30 days
What condition must an item be in to qualify for a return?
Returned products must not be damaged and should be returned in an appropriate condition.
Where should I send my return?
Orders are sent using Royal Mail 48 Hour Tracked.
How can I contact ModelLooks?
You can contact us by email:
Can I receive a refund?
Yes. Refunds are available in accordance with our Return Policy.
Who pays for return postage?
The customer is responsible for the cost of the return postage/return label.
Can I return an item?
Returns should be sent to:
ModelLooks
Unit 4 Temple Road
Temple Buildings Block B
Leicester
England
LE5 4JN