We want you to be happy with your ModelLooks purchase. If you need to return or exchange an item, our return period is 30 days.
30-Day Returns
You can request a return within 30 days of receiving your order.
Products must be returned in an appropriate condition and must not be damaged.
Exchanges
We offer exchanges within 30 days.
If you would like to exchange an item, please contact us before sending your return.
Refunds
Refunds are available for eligible returned items in accordance with this Return Policy.
Once your return has been received and checked, the applicable refund can be processed.
Return Postage
The customer is responsible for the cost of the return postage/return label.
Return Address
Please send eligible returns to:
ModelLooks
Unit 4 Temple Road
Temple Buildings Block B
Leicester
England
LE5 4JN
Important
Please ensure that your returned product is not damaged.
If you need help with a return or exchange, contact: