Who we are
At Model Looks, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when you visit our website (“https://modellooksdirect.co.uk“). By using our Site, you agree to the practices described in this policy.
1. Information We Collect
When you visit and interact with our Site, we may collect the following types of information:
- Personal Information:
- Account Registration: When you create an account, make a purchase, or subscribe to our newsletter, we may collect your name, email address, shipping and billing address, phone number, and payment details (such as credit card information).
- Order Information: If you make a purchase, we collect details about your order, including items purchased, shipping preferences, and transaction history.
- Non-Personal Information:
- Browsing Data: We collect information about how you interact with our Site, including IP addresses, browser type, device information, and usage data (e.g., pages visited, products viewed, and time spent on the Site).
- Cookies & Tracking Technologies: We use cookies and similar technologies to improve user experience and gather analytical data. Cookies are small text files stored on your device to track activity on our Site. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders: To complete and deliver your orders, manage payment processing, and handle returns or exchanges.
- To Improve Your Shopping Experience: To personalize the content you see, recommend products based on your preferences, and enhance your experience on the Site.
- To Communicate with You: To send order confirmations, shipping updates, promotional offers, and customer service communications. You may opt out of promotional emails at any time by following the unsubscribe link in those emails.
- For Analytics & Improvements: To analyze customer behaviour, optimize the design and functionality of the Site, and track trends to improve our product offerings and services.
- To Comply with Legal Requirements: To meet legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We may share your personal information with third parties in the following cases:
- Service Providers: We may share your data with third-party vendors who help us process payments, manage orders, deliver products, or send marketing communications. These service providers are required to use your information only for the purposes we specify.
- Legal Compliance: We may disclose your personal data if required to do so by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud.
- Business Transactions: In the event that Model Looks is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable steps to protect your personal information, using industry-standard encryption protocols (such as SSL) for online transactions. However, please note that no method of transmitting data over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Delete Your Information: You may request that we delete your personal data, subject to certain exceptions (such as when we need to retain)
Access and Update: You can view and update your personal information by logging into your account on our Site.
Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the unsubscribe link in any of our promotional emails or by contacting us directly.